Service Certainty For Home Building
Learn and master The 15 Best Practices of Service Certainty.
What if you could stop the customer complaints? What if you could have “to be builds” vs. “to be cancelations”? What if your survey scores increased by 30%?
There are very few ways more effective for increasing your company’s business while improving employee’s morale than through happy customers.
Execute What You Learn
One of Home Builder's Top Profit Leaks is Unhappy Customers and Homeowners!
This course was created from years of experiencing, researching, and consulting how to create loyal customers and homeowners. Everything we teach your team is backed by the research of Avid Ratings. Experience shows that this is the best way to master something as important as creating customer loyalty. If this sounds like something your frontline can benefit from, click on the following link to discover more.
Conversion Rate for Referral Prospects is Twice as High as for Marketed Prospects - Avid Ratings
Get Trained Where You Are
In our FPG Service Certainty course, your Sales Professionals, Superintendents, Warranty, Designers, etc. will learn and master The 15 Best Practices of Service Certainty. Anyone who touches the customer will discover:
"When You Treat a Customer Like a Prospect, They Will Never Feel Like a Customer!" - Jason Forrest
Weekly Zoom Dojo Sessions
Have Your Employees Ever Attended A Seminar, But Had Zero Results? That's Due To A Lack of Accountability.
In our Zoom Dojo Sessions, your team will practice what they’ve learned with our certified instructors to increase their effectiveness with your customers and homeowners.
“Having everyone who touches the customer in these training sessions is getting everyone on the same page.” Scott Jagoe – Jagoe Homes
Customers Reach Service Certainty When They Believe Their Builder is a Partner in Their Mission. - Avid Research
What If You Treated Every Customer Like A Prospect?
“As our clients’ sales skyrocketed from Warrior Selling, so did their cancelations and buyer’s remorse. At the same time, I didn’t agree with the philosophical customer service programs that were being taught in home building. They were too soft and impractical, so I created my own.”
P.S. Everything that is taught is backed by Avid Rating’s Research
– Jason Forrest
Every Home Builder Wants to Create Loyal Customers, But They Lack The Simple Yet Effective Tools To Do So
When customer relationships go sour, it costs more than any builder can afford. And we’re not just talking about money. Even mildly unsatisfied buyers threaten future business, but the angriest buyers will actively work to tarnish a builder’s most valuable assets—their reputation and brand. – Avid Ratings
What You Will Learn
Through out this course you will not only learn but execute the following 14 best practices that create service certainty and increase customer loyalty.
Best Practice 1: Get Your Mind Right About Customer Service
Best Practice 2: Make Feedback Work for You
Best Practice 3: Create Certainty that Never Ends
Best Practice 4: Create Lollapalooza Moments
Best Practice 5: Build Customer Intimacy
Best Practice 6: Bust the Service Myths or the Myths Will Bust You
Best Practice 7: Lead Your Customer or They Will Leave You
Best Practice 8: Make Yourself Unleavable
Best Practice 9: Close the Procrastination Gap
Best Practice 10: Be an Advisor to Increase Customer Commitment
Best Practice 11: Practice Service Recovery
Best Practice 12: Call in the SWAT Team
Best Practice 13: Define Culture From the Inside Out
Best Practice 14: Do the Right Thing
Customer Reviews
our company’s ability to profitably scale is equal to how many loyal customers you have.
Let’s get started today creating more loyal customers for you.
