This Is How Contracts Betray You

Learn how to create an atmosphere where customers want to remain, not one they’re afraid to leave. Agents often ask clients to sign a contract at the beginning of the …

“The Cost of “Re-Accommodation”

“I apologize for having to re-accommodate customers” – Oscar Munoz, CEO, United Airlines. This was a statement made by the CEO of United Airlines after a United passenger was dragged …

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