Service Unleashed is Bold!

Chanaka Demel, the front desk clerk on duty at the Holiday Inn Select hotel at the Toronto Airport, was registering two men late one evening.  As he was checking them …

sales training

“Sir, We Can Do Anything!”

These powerful words were the front desk clerk’s response to my “I have a unique request.”  Before even hearing my plea, he gave me a full-frontal view of the Ritz-Carlton …

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